Last updated May 2026

Thank you for your purchase and we hope you are happy with our product/s. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a store credit or an exchange. Please see below for more information on our return policy. For defective or damaged products, please contact us at the contact details below to arrange a store credit or exchange.

RETURNS

• All returns must be postmarked within 5days of the receiving date. All returned items must be in new and unused condition, with all original packaging with tags and labels attached. 
•  No returns on helicopter kits already built (assembled).
• Parts that were fitted. 
• Nothing opened or used 

RETURN PROCESS

To return an item, please email us on [email protected] with the reasons for returning the item/s purchased. On the go ahead from us, please place the item/s securely in its original packaging and mail your return to the following address:

XLPower Helicopters ZA

Concierge Services

311 Spencer Bedford Square
2 Kirkby Road
Bedfordview
2007

Please note that you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

REFUNDS

After receiving your return and inspecting the condition of your item, we will advise you of our decision and process your store credit or exchange. Please allow at least 3 working days from the receipt of your item to process your store credit or exchange.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:  by phone on +27 82 878 4519 or by mail [email protected]