Terms & Conditions

Terms & Conditions

XLPower Helicopters ZA

Welcome to XLPower Helicopters ZA. By accessing, browsing, or using this website and placing an order with us, you agree to be bound by the following Terms & Conditions. Please read them carefully before using this site.

XLPower Helicopters ZA reserves the right to amend these Terms & Conditions at any time. Any changes will take effect from the date they are published on this page. Continued use of the website constitutes acceptance of such changes.

  1. Use of the Website

This website may only be used for lawful purposes. You agree not to misuse the website, interfere with its functionality, or attempt to gain unauthorised access to any part of the site or its systems.

  1. Orders & Customer Information

When placing an order, you agree to provide accurate, current, and complete information, including:

  • Your full name
  • Email address (for order confirmations and delivery updates)
  • Delivery address
  • Details of the products ordered

This information is required to process and deliver your order correctly. XLPower Helicopters ZA reserves the right to refuse or cancel any order where incorrect information, suspected fraud, or unauthorised activity is identified.

  1. Payments

XLPower Helicopters ZA does not collect or store any payment or card details.

All payments are processed securely via trusted third-party payment service providers. Their own terms, conditions, and privacy policies apply to all payment transactions.

  1. Ownership of Goods

All goods (stock) remain the sole property of XLPower Helicopters ZA until full payment has been received and cleared.

  • No stock will be released, dispatched, or collected until payment is fully settled.
  • Ownership of goods transfers to the customer only once payment has been confirmed in full.
  • XLPower Helicopters ZA reserves the right to withhold delivery or collection if payment is incomplete, reversed, or disputed.
  1. Gift Cards

When purchasing a Gift Card, you may be required to provide:

  • Recipient’s name
  • Recipient’s email address
  • Gift message
  • Your name

These details are stored only for the purpose of issuing or re-sending the Gift Card and ensuring that the information supplied by you is correctly applied.

  1. User Accounts

If you create an account on this website:

  • You may request an exported copy of the personal data we hold about you.
  • You may request correction or deletion of your personal data.

Certain information may be retained where required for administrative, legal, or security purposes. You are responsible for maintaining the confidentiality of your account details.

  1. Privacy, POPIA Compliance & Use of Information

XLPower Helicopters ZA processes personal information in accordance with the Protection of Personal Information Act (POPIA), Act 4 of 2013.

Personal information is collected and processed:

  • Lawfully and transparently
  • For specific, explicitly defined, and legitimate purposes
  • In a manner that is adequate, relevant, and not excessive

Personal information is used solely to:

  • Process and fulfil orders
  • Communicate order confirmations and delivery updates
  • Administer Gift Cards and customer accounts

We take reasonable steps to ensure that personal information is:

  • Accurate and up to date
  • Stored securely
  • Retained only for as long as necessary for operational, contractual, or legal requirements

Personal information is not sold, traded, or rented to third parties. Information may only be disclosed:

  1. When required by law
  2. To prevent or investigate fraud or unauthorised activity
  3. To protect the rights, safety, or property of XLPower Helicopters ZA, our customers, or others
  4. Where necessary to fulfil an order (e.g. delivery or payment processing service providers)

Customers have the right to:

  • Access their personal information
  • Request correction or deletion of their personal information, subject to legal retention obligations
  1. Cookies & Tracking

This website may use cookies or similar tracking technologies to improve user experience, such as remembering preferences or analysing visitor traffic.

Cookies do not collect personal information unless it has been voluntarily provided by the user.

  1. Data Security

XLPower Helicopters ZA takes reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, or disclosure.

Access to personal information is restricted to authorised employees or contractors who are required to maintain confidentiality.

  1. Limitation of Liability

XLPower Helicopters ZA shall not be liable for any direct or indirect loss, damage, or inconvenience arising from the use of this website, including but not limited to delays, data loss, or service interruptions.

  1. Governing Law

These Terms & Conditions are governed by and interpreted in accordance with the laws of the Republic of South Africa. Any disputes shall be subject to the exclusive jurisdiction of South African courts.

  1. Contact Information

If you have any questions regarding these Terms & Conditions or how your personal information is handled, please contact us at:

📧 [email protected]

 

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